Free Delivery to selected Sunshine Coast areas

Terms of Service

Welcome to www.coastalhampers.com.au. This website is used for the sale of hampers and gift boxes online.   Any third-party links that appear on this website are not covered under these terms and conditions. Other sites will have their own terms and conditions and we recommend you review them.  

The website is operated by Coastal Hampers (ABN 6177 561 1404). Access to and use of the website, or any of its associated products or services, is provided by Coastal Hampers. By using, browsing and/or reading the website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of coastalhampers.com.au the website.
Coastal Hampers reserves the right to review and change any of the Terms by updating this page at our own discretion. When Coastal Hampers updates the Terms, it will be posted on our Website.  These terms and conditions are also applicable to phone or email orders.
You accept these Terms by remaining on the website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Coastal Hampers on the website.
Once you have placed an order with Coastal Hampers either by phone or on-line you have entered an agreement to purchase goods. This offer is only accepted by Coastal Hampers once the goods are dispatched.
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Amendments to your Purchase

You may make changes to your order (e.g. change the hamper or address for delivery) by contacting Coastal Hampers immediately after ordering unless the item has already been dispatched. If there is a variation in cost you will be required to pay the difference.  
Unfortunately once the hamper/gift box has been dispatched we cannot change the order.   If the delivery address is incorrect the hamper will have to be returned to us before we are able to send it out for redelivery to a new address. You will be responsible for any extra shipping costs that arise in these situations. (See Delivery Policy)
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Amendments to order by Coastal Hampers

Due to delays in receiving products we may find a particular item is unavailable. We therefore, reserve the right to replace this item with a similar product of equal or greater value.  We will either contact you by email or phone to advise.  Any returns of the hamper for this reason will not be accepted.
Coastal Hampers also reserves the right to cancel an order or account at any time by our own discretion. A refund will be issued  and a notification by email will be sent.  Coastal Hampers will not be responsible for any loss or damage as result of these actions.
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Hamper Inclusions

Most of our Hampers shown on our website are photographed using extra props including flowers, shells, wine glasses, boards, display bowls etc.  If these items in the photograph are not listed in the product description they are not included in the Hamper.
All images and product descriptions on the Coastal Hampers website are copyrighted and may not be used by any person, for any use, without the written permission of Coastal Hampers.
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Alcohol

Coastal Hampers supports the responsible service of alcohol.  Under the liquor act of 1992 it is an offence to supply alcohol to or obtain alcohol on behalf of a person under the age of 18 years.  By  purchasing  hampers containing alcohol, you confirm that you are over the age of 18 years.

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Returns / Cancellations
If you would like to cancel your order or change the details, please get in touch with us immediately by phoning Coastal Hampers on 0432 199 739 or emailing hello@coastalhampers.com.au   If the order has not been dispatched we are more than happy to assist with your request.
Unfortunately, once the order has been dispatched, we will not be able to
change any details or cancel the order. 
Errors when ordering
Coastal Hampers do not accept any responsibility for any errors made when ordering online.  This includes the particular Hamper you have selected, delivery and recipient details, personal card messages or any other information provided.  We can however, alter any details prior to dispatch if you contact us immediately.
Change of Mind
We do not offer refunds for hampers that have been delivered as described
and without damage or fault on a change of mind basis. 
Faulty or Incorrect
If the hamper or any item within the hamper is faulty, out of date, incorrect or broken, please advise us be emailing within 24 hours of the hamper being delivered.  We will require photos to confirm the damage.  Once received and
can confirm the details we are happy to replace or offer a credit depending
on the damage.   If a refund or credit is required it will be credited back to the method originally purchased with.  If the item is to be returned to us as it is deemed faulty, we will refund you the cost of shipping. We will not be able to provide a refund, replacement or credit if we have been notified after 48 hours.
Returns to Us
If the recipient isn’t home on the delivery day, or the address given is incorrect and we are not able to leave in a safe place, a re-delivery fee will be charged.  We will contact you by phone or email to make further arrangements or the item will be returned to us.  (see Delivery Policy)
Refund Policy
Once the hamper has been given to the courier, we will not be held liable for late
delivery outside of our stated delivery commitment. Refunds will not be given for
late delivery outside our delivery guidelines. 
It is the responsibility of the recipient to notify Coastal Hampers that the item has not been delivered.  Once notification has been received we will investigate to ensure the gift is delivered and received.

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Complaints
Coastal Hampers are in the business of giving, sharing and creating an ongoing happy relationship with our clients.  However, if you are not satisfied with how we have helped you we would certainly like to know about it and resolve any issues.  Please email us directly on hello@coastalhampers.com.au and we will contact you as soon as possible.  If you have any concerns in relation to your privacy or delivery options please refer to those sections of our policies.
Thank you for taking the time to read and understanding our commitment to you, our client and our business.
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Privacy and Security Policy

Coastal Hampers (ABN 6177 561 1404) (Coastal Hampers or our or we) is in the business of gourmet food, wine, pamper and baby gift baskets and hampers for consumers, businesses and events and associated goods and/or services.  This Policy governs how Coastal Hampers will deal with your personal information collected in connection with the Services.  This Policy also applies to Personal Information collected by Coastal Hampers in connection with its website, social media accounts, applications, software and online platforms,  as well as in connection with any direct communication between you and Coastal Hampers. By continuing to use the Online Platforms and the Services, you consent to Coastal Hampers using your Personal Information in accordance with this policy.  Coastal Hampers uses third parties located locally in addition to its own resources to provide these Services

SCOPE OF THIS PRIVACY POLICY

We understand that when accessing our Services, the privacy and confidentiality of Personal Information (as defined under the Privacy Act) is important to you. That’s why we fully respect your rights to privacy and are committed to protecting the personal and financial details you provide us in line with this Privacy Policy. This Privacy Policy applies to our Services and all individuals who use our Services or whose Personal Information is processed by Coastal Hampers.
We are committed to protecting the privacy of everyone who uses our Online Platforms and/or our Services, for them to understand what Personal Information we collect and store, and why we do so, how we receive and/or obtain that information, the rights an individual has with respect to their Personal Information in our possession, and with complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act) and the General Data Protection Regulation (EU) 2016.679 (GDPR).

THE INFORMATION WE COLLECT 

 We may collect Personal Information that allows us to identify who an individual is and share Personal Information.The type of information we may collect includes:

  • Personal Information – We may collect personal details such as an individual’s name, location,  allowing us to identify who the individual is;
  • Contact Information – We collect information such as an individual’s email address, telephone number, third-party user names, residential, business and postal address and other information that allows us to contact the individual;
  • Financial Information – We collect financial information such as any bank or credit card details used to transact with us and other information that allows us to transact with the individual and/or provide them with our Services;
  • Statistical Information – We collect behavioural and statistical information about an individual and businesses in connection with the Services and/or the Online Platforms.
WHY WE COLLECT PERSONAL INFORMATION.     We collect your Personal Information so that we can carry out the following actions to enable you to use our Online Platforms
  • to provide our Services
  • to communicate with you, including about our Services and offers which might interest you
  • to provide you with information or advice
  • to process payments by or to you in connection with our Services
  • to create accounts, tax invoices or receipts
  • to provide your Personal Information to third parties in order for them to supply the Services to you
  • to consider and respond to complaints made by you
  • We may disclose additional purposes for collection of your Personal Information in collection statements at the point of collection

HOW INFORMATION IS COLLECTED

Information is collected in association with your use of the Services, an enquiry about Coastal Hampers or generally dealing with us directly or via our
Online Platforms.

WHEN PERSONAL INFORMATION IS USED & DISCLOSED

  • We will not use any Personal Information other than for the purpose for which it was collected other than with the individual’s permission.
  • We will retain Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
  • Subject to clause 13, we will not sell an individual’s Personal Information to unrelated third parties.
There are some circumstances in which we must disclose
an individual’s information:
  • where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of
  • as required by any law (including the Privacy Act and GDPR) 
  • in order to sell our business (in that we may need to transfer Personal Information to a new owner) 

OPTING “IN” OR “OUT”

By clicking “I Agree” or any other button indicating your acceptance of this privacy policy, you expressly consent to the collection and use of your Personal Information in accordance with this privacy policy.

  • An individual may opt to not have us collect their Personal Information. This may prevent us from offering them some or all of our services and may terminate their access to some or all of the services they access with or through us. They will be aware of this when the Privacy Principals apply to us:
  • Opt In. Where the individual will have the right to choose to have information collected and/or receive information from us; or
  • Opt Out. Where relevant, the individual will have the right to choose to exclude himself or herself from some or all collection of information and/or receiving information from us. If an individual believes that they have received information from us that they did not opt in or out to receive, they should contact us on 0432 199 739.  or email. hello@coastalhampers.com.au. 
COOKIES
We may use temporary (session) cookies or permanent cookies when you access our online platforms and/or services.  This allows us to recognise your browser and track the web pages you have visited. You can switch off cookies by adjusting the settings on your web browser. 

 THE SAFETY & SECURITY OF PERSONAL INFORMATION

We may hold your Personal Information in either electronic or hard copy form.
  • If you provide information to us electronically we retain this information in our computer systems and databases. 
  • If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.
  • We use industry standard security measures to safeguard and protect your information.We may disclose your Personal Information to third parties and service providers located overseas in connection with any purpose, including to overseas cloud computing hosts.
  • We take reasonable steps to ensure that the overseas recipients of your Personal Information do not breach the privacy obligations relating to your Personal Information.
  • We are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose an individual’s Personal Information to in accordance with this policy or any applicable laws).
  • The collection and use of an individual’s information by such third parties may be subject to separate privacy and security policies.If an individual suspects any misuse or loss of, or unauthorised access to, their Personal Information, they should let us know immediately.
  • We are not liable for any loss, damage or claim arising out of another person’s use of the Personal Information where we were authorised to provide that person with the Personal Information
HOW TO ACCESS AND/OR UPDATE INFORMATION
    • If you would like us to update or amend your Personal Information, please contact us and we will make the requested amendments.
    • If you would like us to provide copies to you of your Personal Information which we hold, please contact us and we will comply with your request to the extent required by law.
    • We may ask you to verify your identity to ensure that Personal Information we hold is not improperly accessed.
RIGHT TO BE FORGOTTEN
In the event that you decide that you no longer want us to hold your Personal Information, you may notify us in writing of your desire for us to delete your Personal Information on record. We will use our best endeavours and comply with all legal requirements within a reasonable timeframe to delete your Personal Information, unless we are required by law to retain such information.
LINKS
Links from our Online Platforms or via our Services to third party services that we do not operate or control are provided for your convenience.
  • We are not responsible for the privacy or security practices of services that are not covered by this Privacy Policy.
  • Third party services should have their own privacy and security policies which we encourage you to read before supplying any Personal Information to them.
DIRECT MARKETING
We and/or our carefully selected third party business providers may contact you with direct marketing communications and information about the Services or other products and services offered by us via telephone, email, SMS, or regular mail.
  • If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.
  • You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us (see contact information below). 
  • You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received.

COMPLAINTS AND DISPUTES

  • If we have a dispute regarding an individual’s Personal Information, we both must first attempt to resolve the issue directly between us.
  • If we become aware of any unauthorised access to an individual’s Personal Information we will inform them at the earliest practical opportunity once we have established what was accessed and how it was accessed.

GDPR

If you are:

  • A resident of the European Union accessing our Online Platforms or receiving our Services in Australia; or
  • accessing our Online Platforms or receiving our Services from within the European Union,
  • then in addition to our obligations under the Privacy Act, Coastal Hampers is required to comply with the GDPR with respect to your Personal Information.
  • Any reference to Personal Information in this Privacy Policy is also a reference to Personal Data (as defined under the GDPR).
  • Coastal Hampers takes the security and privacy of your Personal Information seriously and has prepared this privacy policy and taken measures to collect, process and hold all Personal Information in compliance with both the Privacy Act and GDPR regardless of the user. Therefore, no additional terms for GDPR users are required.
ADDITIONS TO THIS POLICY
If we decide to change this Privacy Policy, we will post the changes on our website.