Ordering & Customising Your Hamper

Can I build my own hamper?

At the moment we don't offer custom-built hampers for individual orders — each of our hampers is carefully curated so you get the best quality and value, and it helps us keep our prices competitive. We're working on a "build your own box" option for the website in future, so stay tuned! (If you're after a custom corporate or bulk order, we can often help — see below.)

Can I swap or change any items in a hamper?

Yes. If you'd like to swap in an alternative item that we stock, email hello@coastalhampers.com.au with the hamper you'd like to order, the item you'd like to swap out, and the item you'd like to swap in. We'll confirm the change and let you know if there's any price difference before your order is finalised.

Can I add a personal message?

Yes! You can add your personal message on the product page before adding your hamper to cart — this will be printed on a matching gift card and included with your hamper.

Do you create corporate or business gift hampers?

Yes. Email or call us with your requirements and we'll be happy to customise hampers and arrange delivery to your clients, staff or office.

Can I order more than one hamper in a single order?

Because each hamper is individually boxed and shipped as its own parcel, our checkout can only calculate shipping for one hamper at a time. If you'd like to send more than one hamper in the same order, please use our Multiple Hampers Order Form and we'll confirm pricing and arrange delivery manually — or you're welcome to place separate individual orders instead.

Do you offer better pricing for bulk orders?

Our margins don't allow for volume discounting on individual hampers, but for larger orders of 10 or more hampers delivered to the same address, we're often able to offer free personal delivery. Please note that during peak seasonal periods (such as Christmas), we may not be able to offer personal delivery for bulk orders — contact us and we'll let you know what options are available. Email hello@coastalhampers.com.au with your requirements, or use our Multiple Hampers Order Form.

Delivery

Where do you deliver to?

We deliver Australia-wide. Local Sunshine Coast orders are delivered via Aramex, and all other areas via Australia Post, with standard delivery included and Express delivery available as an optional upgrade at checkout. See our Shipping Policy for current delivery timeframes.

Do you offer same-day delivery?

We deliver via courier and Australia Post, so we're not able to offer or guarantee same-day delivery. If your gift is time-sensitive, check our Shipping Policy for expected timeframes, or contact us on 0499 944 816 / hello@coastalhampers.com.au and we'll let you know what's possible.

Can I choose what day my hamper is delivered?

You're welcome to let us know your preferred delivery date in the order notes at checkout, and we'll do our best to accommodate it. Keep in mind this depends on courier transit times — for example, an order placed after our daily courier collection cut-off can't be delivered the next day — and we don't currently offer weekend deliveries.

Can I track my order?

Yes. All parcels sent via Australia Post or Aramex are barcoded and traceable, and we'll let you know if there are any unexpected delays. Once your order is dispatched, you'll receive your tracking details by email so you can follow it on its way to the recipient.

Can hampers be left if the recipient isn't home?

If our couriers (Aramex or Australia Post) are able to leave your hamper in a safe place, they will. If not, they'll leave a card and take it to the local depot or post office for the recipient to collect. If a parcel isn't collected in time and is returned to us, a redelivery fee will apply to send it out again.

What happens if I give an incorrect delivery address?

Please double-check your delivery address at checkout, as this is the address we'll deliver to. If your hamper is delivered to an address you've provided that turns out to be incorrect, and the current resident doesn't contact us or arrange a return to sender, we're unable to offer a refund or send a replacement — a reorder would be at your own cost. If the resident does return the parcel to sender or lets us know it's arrived at the wrong address, we're happy to redeliver it to the correct address for a redelivery fee.

Do you deliver to hospitals?

We don't recommend delivering directly to a hospital, as parcels can easily go missing in hospital mailrooms. We suggest sending the hamper to the recipient's home address instead, ready for when they're back, or to a family member or friend who visits them regularly.

Do you deliver to gated communities or complexes?

Most gated communities and complexes have a designated drop zone for couriers, and this is generally where your hamper will be left rather than at the individual front door. If the address is a standalone house with a locked gate, there's a higher chance the courier won't be able to get in, and your hamper may be taken back to the depot or post office for collection instead. If you have specific delivery instructions, please add them to your order notes at checkout.

What about deliveries during busy periods like Christmas?

During peak periods (as well as during natural disasters or other unforeseen disruptions), please allow extra time for delivery due to courier network delays. We can't guarantee delivery within the week leading up to Christmas Day, so we recommend ordering early to make sure your gift arrives on time.

Can I have hampers delivered to multiple addresses?

Each individual order is shipped to one address. If you'd like to send hampers to multiple addresses, please use our Multiple Hampers Order Form and we'll arrange this for you.

Can I pick up my hamper?

We don't offer pickup — all our hampers are delivered by courier to keep things simple and make sure your gift arrives safely and beautifully presented.

Payment

Which payment methods do you accept?

We accept Visa, Mastercard, Apple Pay, Google Pay, Shop Pay and PayPal. Direct debit payments need to clear before your order is dispatched.

Changing an Order & After Delivery

Can I change or cancel my order after it's been placed?

Once your order has been placed, we're only able to make changes or cancel it if you contact us by phone on 0499 944 816 within 1 hour of ordering, and provided it hasn't already been dispatched. Orders are processed quickly, so we can't guarantee a cancellation once your order is in production. All cancellations incur a $5.00–$10.00 fee to cover the transaction costs already charged to us.

What do I do if my hamper arrives damaged, incorrect, or missing an item?

Please contact us straight away on 0499 944 816 or email hello@coastalhampers.com.au, with a photo of the issue where possible — this helps us sort it out for you as quickly as possible. We ask that you let us know within 48 hours of delivery. See our Refund Policy for full details.