If you would like to cancel your order or change the details, please get in touch with us immediately by phoning Coastal Hampers on 0432 199 739 or emailing firstname.lastname@example.org If the order has not been dispatched we are more than happy to assist with your request.
Unfortunately, once the order has been dispatched, we will not be able to
change any details or cancel the order.
Errors when ordering
Coastal Hampers do not accept any responsibility for any errors made when ordering online. This includes the particular Hamper you have selected, delivery and recipient details, personal card messages or any other information provided. We can however, alter any details prior to dispatch if you contact us immediately.
Change of Mind
We do not offer refunds for hampers that have been delivered as described
and without damage or fault on a change of mind basis.
Faulty or Incorrect
If the hamper or any item within the hamper is faulty, out of date, incorrect or broken, please advise us be emailing within 24 hours of the hamper being delivered. We will require photos to confirm the damage. Once received and
can confirm the details we are happy to replace or offer a credit depending
on the damage. If a refund or credit is required it will be credited back to the method originally purchased with. If the item is to be returned to us as it is deemed faulty, we will refund you the cost of shipping. We will not be able to provide a refund, replacement or credit if we have been notified after 48 hours.
Returns to Us
If the recipient isn’t home on the delivery day, or the address given is incorrect and we are not able to leave in a safe place, a re-delivery fee will be charged. We will contact you by phone or email to make further arrangements or the item will be returned to us. (see Delivery Policy)
Once the hamper has been given to the courier, we will not be held liable for late
delivery outside of our stated delivery commitment. Refunds will not be given for
late delivery outside our delivery guidelines.
It is the responsibility of the recipient to notify Coastal Hampers that the item has not been delivered. Once notification has been received we will investigate to ensure the gift is delivered and received.